Shipping policy
Shipping Policy
Last updated: June 5, 2026
Order Processing
At Ivoryn, we strive to process and ship your orders as quickly as possible. Please allow 1–2 business days for order processing. Once your order is dispatched, you will receive a tracking email with details on how to monitor the status of your shipment.
Domestic Shipping — United States
We offer various shipping options within the United States to cater to your needs. The following shipping options are available:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard/Free | 5–7 business days | Free |
| Expedited | 2–4 business days | Calculated at checkout |
| Express | 1–2 business days | Calculated at checkout |
International Shipping
For international orders, please note that delivery times may vary depending on your location. Estimated delivery times for international shipments are 7–21 business days. Additionally, customs and duties are the responsibility of the customer, and you may be required to pay these fees upon receipt of your shipment.
Order Tracking
Once your order is shipped, you will receive a tracking email with details on how to monitor the status of your shipment. You can use this information to track your order and stay up-to-date on its delivery status.
Lost or Damaged Shipments
If your shipment is lost or damaged, please contact us at support@ivoryn.shop within 10 days of the expected delivery date. Please include your order number and photos of the damaged items (if applicable) so that we can assist you with a resolution. We will work with you to resolve the issue as quickly as possible